# Refund Policy

> How cancelling and refunds work, in plain words.

## The short version

- Changed your mind? Ask within **14 days** of a payment and you get that payment back, in full.
- Your plan renews automatically until you cancel. You can cancel at any time in Profile, and Ikkimi keeps working until the end of the period you paid for.
- The yearly plan starts with a free week. Cancel during it and you pay nothing; otherwise the yearly price is charged when it ends.
- A refund ends your plan straight away.

## Cancelling

Cancelling stops the next payment. It does not refund one already made; for that, see below. Ikkimi keeps working until the end of the period you paid for, and you are not charged again. Until then you can change your mind with **Keep my plan**.

- Cancel from **Profile** in the web app (Your plan, then **Cancel plan**), through the link in your Paddle receipt, or by emailing [hello@ikkimi.app](mailto:hello@ikkimi.app).
- Removing the Chrome extension does not cancel your plan.
- Deleting your account in Profile stops your plan straight away and does not refund it by itself. If you are within 14 days of a payment, ask for your refund first, or email us.

## The free week

A first yearly subscription starts with 7 days free, once per account; the monthly plan has no free week. You add a card to start it. If you cancel before the 7 days end, you are not charged anything. If you do not cancel, the yearly price shown at checkout is charged when they end, the plan renews every year after that, and the 14 days below start from that payment.

## Refunds

- **Within 14 days of a payment**, monthly or yearly, first payment or renewal: ask and we refund that payment in full, even if you have already used Ikkimi. You do not have to give a reason, though we would like to hear it. This covers, and goes further than, the 14-day right to withdraw that consumers have in the EU and the UK.
- **Charged by mistake or twice, or Ikkimi did not work for you:** tell us, at any time, and we will put it right.
- **After 14 days:** we look at each request on its merits, and we will say yes where the law where you live requires it. Nothing here takes away your rights as a consumer.

When a refund is asked for, the plan it paid for ends and Ikkimi closes straight away, without waiting for the money to arrive. If Paddle declines the refund, Ikkimi opens again until the end of the period you paid for. Your words and progress stay with your account. We may decline a request where there is evidence of fraud or of refunds being abused.

## How to ask

Within 14 days of a payment, press **Get a refund** under Your plan in Profile, pick what didn’t work for you (and add a note if you like), then confirm (this button works once per account; after that, email us). Your answer helps us improve Ikkimi; it doesn’t change whether you get the refund. Or email [hello@ikkimi.app](mailto:hello@ikkimi.app) from the address on your account, or ask through the link on your Paddle receipt or at [paddle.net](https://paddle.net). Our order process is conducted by our online reseller Paddle.com, and Paddle.com is the Merchant of Record for all our orders, so Paddle sends the refund. It goes back the way you paid, in the currency you paid in, normally within 14 days of being approved; your bank may take longer to show it. Paddle’s [refund policy](https://www.paddle.com/legal/refund-policy) also applies.

Please talk to us before disputing a charge with your bank. It is usually faster, and a chargeback ends the plan it paid for straight away, as a refund does.

## Contact

Graziabento (Ikkimi), Indonesia [hello@ikkimi.app](mailto:hello@ikkimi.app)

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Source: https://ikkimi.app/refund/ · Updated 2026-11-10 · Contact: hello@ikkimi.app · More: https://ikkimi.app/llms.txt